Our Commitment
Fique Pronto is committed to making our website, customer portal, digital products, and live educational services as accessible and usable as reasonably possible for all customers.
We believe language learning and travel preparation should be available to as many people as practical, regardless of ability or the technology they use.
Accessibility is an ongoing effort. As Fique Pronto grows, we are committed to continually improving the accessibility of our website, products, and services through thoughtful design, customer feedback, and practical enhancements.
Our Approach
Fique Pronto works toward conformance with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA as a benchmark for accessibility.
When developing new features and improving existing ones, we strive to consider accessibility alongside usability, performance, and security.
Reasonable efforts may include:
- maintaining clear page structure and navigation;
- supporting keyboard navigation where practical;
- using readable typography and sufficient visual contrast;
- providing descriptive labels for interactive elements;
- improving compatibility with assistive technologies when reasonably possible;
- reducing unnecessary barriers to accessing educational content.
Because Fique Pronto is an evolving platform, accessibility improvements will continue over time.
Live Educational Services
If you require a reasonable accommodation for a tutoring session or consultation, we encourage you to contact us before your scheduled appointment whenever practical.
Depending on the circumstances, accommodations may include:
- adjustments to scheduling;
- alternative communication methods;
- modified instructional materials;
- additional clarification during instruction;
- other reasonable accommodations that help us provide our services effectively.
While we cannot guarantee that every requested accommodation will be possible, we will make reasonable efforts to work with customers whenever appropriate.
Digital Products
Our educational resources may include text, images, downloadable documents, audio content, interactive exercises, and other learning materials.
As our catalog expands, we will continue looking for reasonable opportunities to improve the accessibility of these products while maintaining educational quality.
Third-Party Services
Certain portions of our services rely on third-party providers, including payment processing, authentication, cloud hosting, email delivery, analytics, and video conferencing.
Although we make reasonable efforts to select reputable providers, we cannot control or guarantee the accessibility, availability, or functionality of third-party platforms.
Continuous Improvement
Accessibility is not a one-time project.
As Fique Pronto grows, we expect to continually evaluate and improve our website, customer portal, products, and educational services based on customer feedback, evolving technology, and widely accepted accessibility practices.
While we cannot guarantee that every accessibility issue can be resolved immediately, we are committed to making reasonable, ongoing improvements over time.